tag:blogger.com,1999:blog-6821288.post965469418127435345..comments2023-11-05T04:01:05.199-05:00Comments on Phil Wilson's Blog: TiVo Customer ServicePhilhttp://www.blogger.com/profile/11540149196113374329noreply@blogger.comBlogger7125tag:blogger.com,1999:blog-6821288.post-78973510339368856572007-01-23T09:59:00.000-05:002007-01-23T09:59:00.000-05:00I'm sorry you had a bad first TiVo experience. You...I'm sorry you had a bad first TiVo experience. You'll grow to love it... just as soon as you get one that works. Promise. Especially since you have the fancy dual-tuner version. Luckyyyy.Jennifer Thompsonhttps://www.blogger.com/profile/17529281437677066034noreply@blogger.comtag:blogger.com,1999:blog-6821288.post-41785502396744536902007-01-22T17:06:00.000-05:002007-01-22T17:06:00.000-05:00Phil,
Isn't technology wonderful. It adds so man...Phil,<br /><br />Isn't technology wonderful. It adds so many advantages and efficiencies to our lives.<br /><br />But no one mentioned the time we would spend supporting and fighting the technology and the stress it adds.<br /><br />Having been an electrical design engineer for 20 years and very adept with electronic gadgets, I am actively working to reduce the amount of technology in my life and the more I eliminate the less stressful I find life to be.<br /><br />The one big problem I have with technology these days is exactly what you are going through. That is, who takes responsibility? And trying to get to a human who can actually help you with your problem.<br /><br />For most technophiles, customer service and help lines are just a big source of frustration. You have already tried what they suggest and they don't understand the technology anyway (we won't mention the communication barriers). Yet, you still have to appease them with their silly attempts.<br /><br />That is the real kicker, the customer has to appease customer service instead of customer service appeasing the customer. This is truly a phenomenon of the technology and communication industries, not of other service industries.<br /><br />It won't change until everyone quits using technology and spends there time reading a book or interacting with their families. Maybe technology really is the number of the beast.<br /><br />Sorry for hijacking with my rant....Tony Arnoldhttps://www.blogger.com/profile/05497055762329338990noreply@blogger.comtag:blogger.com,1999:blog-6821288.post-50531909715943585172007-01-22T12:55:00.000-05:002007-01-22T12:55:00.000-05:00GFS
Gadget Frustration SyndromeGFS<br /><br />Gadget Frustration SyndromeAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-6821288.post-33761587185484405122007-01-22T12:12:00.000-05:002007-01-22T12:12:00.000-05:00Man, I feel your pain.
Praise God for internet str...Man, I feel your pain.<br />Praise God for internet streaming.<br />Of course, I'd watch 24 live and then watch Heroes later.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6821288.post-19313052029367598482007-01-22T10:45:00.000-05:002007-01-22T10:45:00.000-05:00My Tivo broke once. It was a sad day.
Mine was be...My Tivo broke once. It was a sad day.<br /><br />Mine was because the power went out (due to my space heater, which has not been used since) and fried the Tivo when it came back on. But I got it at Best Buy, so they just exchanged it for me (this only happened a month or two after I got it). Hopefully yours will be fixed as easily.<br /><br />(Also: Get a good surge protector.)Jennifer Thompsonhttps://www.blogger.com/profile/17529281437677066034noreply@blogger.comtag:blogger.com,1999:blog-6821288.post-32992009367602309772007-01-22T10:41:00.000-05:002007-01-22T10:41:00.000-05:00Tell me about it.
Tonight we'll have to go old sc...Tell me about it.<br /><br />Tonight we'll have to go old school and watch Heroes live and then I'll watch 24 later.Philhttps://www.blogger.com/profile/11540149196113374329noreply@blogger.comtag:blogger.com,1999:blog-6821288.post-13021903015235048432007-01-22T10:13:00.000-05:002007-01-22T10:13:00.000-05:00Dude, your Tivo is messed up? On Monday when 24 go...Dude, your Tivo is messed up? On Monday when 24 goes up against Heroes?<br /><br />What are you going to do?Anonymousnoreply@blogger.com